Mokoya | Korean Fashion Store

Return or exchange an item

All Mokoya orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at cs@mokoya.com within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. We will only issue a refund if the item is no longer in stock. All other cases will only be eligible for a one-for-one exchange.

What is an unsatisfactory item?

1. Item in the wrong colour or size.
2. Item with manufacturing defect
3. Wrong item that was not in order

Please note:

• The item is your responsibility until it is returned us. It must be returned to us in its original condition.
• The cost of returning the item to us is your responsibility.
• The item must be returned to us within 14 days of receipt.
• An item in a colour or size that is not up to your expectation is not considered a ‘wrong item’. Please read our Terms and Conditions.
• A manufacturing defect does not include stray threads or removable dirt.
• If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange.

*Note: When trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. Please ensure that the items are not exposed to smoke or pets as well. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.